NexGen Digital Solutions
Legal

Terms and Conditions

Please read these terms carefully before using our website or services.

NexGen Digital Solutions, LLC  ·  Last Updated: March 13, 2026

1. Acceptance of Terms

By accessing or using the website located at https://nexgendigital.solutions (the “Site”), any associated services, or by opting in to receive text messages from NexGen Digital Solutions, LLC (“NexGen,” “we,” “us,” or “our”), you (“you,” “your,” or “User”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, do not access or use the Site or our services.

These Terms apply to all visitors, users, customers, and others who access or use the Site and/or our services, including but not limited to surveillance systems, home and building automation, managed IT services, low voltage lighting, access control, alarm systems, and structured cabling.

2. Services

NexGen Digital Solutions, LLC provides surveillance, automation, managed IT, and low voltage technology solutions for residential and commercial clients across Northern Indiana. Our services include, but are not limited to:

  • Surveillance Systems — Commercial & Residential Camera Installation, AI Video Analytics
  • Home & Building Automation — Smart Lighting & Climate Control, Whole-Home Automation, Whole-Home Audio
  • Managed IT Services — Cybersecurity, Business Phone & VoIP, Cloud Backup & Disaster Recovery
  • Low Voltage Lighting — Landscape, Exterior, Interior, Architectural, Holiday, and PoE Lighting
  • Access Control Systems
  • Alarm Systems
  • Structured Cabling

All services are subject to separate service agreements, proposals, or statements of work as applicable.

3. Service Rates

Current service rates are published in the client portal or available upon request by contacting us directly. Rates are subject to change; the rate in effect at the time of service applies.

4. Invoicing & Payment Terms

4.1 Invoicing

  • Invoices are issued electronically via email upon completion of work.
  • For invoices of $500 or less, payment is due in person at the time of service.
  • Paper copies are available upon request and will be mailed within 30 days, reflecting any payment made at the time of service.

4.2 Payment

  • Payment is due immediately upon completion of work unless otherwise agreed in writing.
  • Accepted payment methods: credit/debit card or check.
  • Other payment forms (e.g., bank transfer, ACH, wire transfer) must be arranged in writing prior to service.

4.3 Fees

Late Fees

If payment is not received within the agreed terms, a late fee of $35 or 2% of the outstanding balance (whichever is greater) will be applied, plus an additional 2% per month on the remaining balance (or the maximum rate permitted by law), along with any applicable attorney fees and collection costs. Late fees accrue until the balance is paid in full.

Returned Checks / NSF

A fee of up to $35 (or the maximum permitted by applicable law) will be charged for any check returned due to insufficient funds.

5. Lien Rights

In the event of nonpayment for services rendered, NexGen Digital Solutions reserves the right to file a mechanic’s lien against the property where services were performed, in compliance with all applicable Indiana statutes and regulations governing mechanic’s liens. By engaging our services, the Client acknowledges and agrees that NexGen Digital Solutions reserves all rights to enforce payment through a lien on the property in accordance with Indiana law.

6. Acknowledgment of Rates and Terms

By engaging our services, you acknowledge that you have received, reviewed, and agreed to our current billing rates and these payment terms. This acknowledgment applies to all services rendered by NexGen Digital Solutions, LLC and shall be governed by the laws of the State of Indiana. Any disputes arising in connection with billing or payment shall be resolved exclusively in the state or federal courts located in Marshall County, Indiana, and you hereby consent to the personal jurisdiction and venue of such courts.

7. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Site in any way that violates any applicable federal, state, local, or international law or regulation.

Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site.

Attempt to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site.

Use any robot, spider, scraper, or other automated means to access the Site for any purpose without our express written permission.

Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

8. Text Messaging / SMS Terms (A2P / 10DLC Compliance)

8.1 Program Description

NexGen Digital Solutions, LLC may offer text message (SMS/MMS) communications to users who have opted in to receive them. These messages may include, but are not limited to:

  • Appointment reminders and scheduling confirmations
  • Service status updates and notifications
  • System alerts (e.g., alarm notifications, network status)
  • Account and billing notifications
  • Promotional offers and marketing messages (with separate express written consent)
  • Customer service and support communications
  • Project updates and completion notifications

Messages will be sent from a NexGen Digital Solutions registered 10-digit telephone number (10DLC) or toll-free number. Message frequency varies based on your interactions with our services.

8.2 Consent and Opt-In

By providing your mobile phone number and agreeing to receive text messages from NexGen Digital Solutions, you expressly consent to receive recurring automated text messages at the number provided. Consent is not a condition of purchase of any goods or services.

For informational messages (e.g., appointment reminders, service alerts), you provide express consent when you supply your phone number and agree to receive texts for that specific purpose.

For promotional/marketing messages (e.g., special offers, discounts, new service announcements), you must provide express written consent. This may be obtained through checking a box or selecting an opt-in option on our website, signing a written consent form, replying with a keyword (e.g., “YES” or “START”) to a message prompt, or submitting your phone number through a web form with clear promotional messaging disclosure.

Each opt-in applies only to the specific campaign or message type for which it was obtained. Opt-in consent is not transferable or assignable and will not be rented, sold, or shared with third parties.

8.3 Opt-Out

You may opt out of receiving text messages at any time by:

  • Replying "STOP" to any text message you receive from us
  • Contacting us at (574) 341-4444 or info@nexgendigital.solutions
  • Submitting a request through our website contact form

Upon receipt of your opt-out request, we will send one (1) final confirmation message acknowledging your opt-out. No further messages will be sent after the confirmation. We will also honor opt-out requests using normal language variations including but not limited to: STOP, END, CANCEL, UNSUBSCRIBE, QUIT, or similar phrases, regardless of capitalization or punctuation.

8.4 Help / Customer Support

For help or information regarding our text messaging program, reply “HELP” to any text message from us, or contact us directly using the information in Section 18.

8.5 Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. NexGen Digital Solutions is not responsible for any charges incurred from your wireless carrier for receiving text messages.

8.6 Message Frequency

Message frequency varies. You may receive messages related to your active services, scheduled appointments, or promotional campaigns you have opted into. We will not send messages at a frequency that exceeds what is reasonably necessary to fulfill the stated purpose of the messaging campaign.

8.7 Carriers and Compatibility

Text messaging services may not be available on all wireless carriers or devices. NexGen Digital Solutions is not responsible for messages that are delayed, undelivered, or otherwise affected by carrier network issues.

8.8 Privacy and Data Security

Information collected through our text messaging program is governed by our Privacy Policy. We do not sell, rent, or share your phone number or opt-in information with third parties for their marketing purposes. We implement reasonable administrative, technical, and physical safeguards to protect your information.

8.9 Prohibited Content

We will not send text messages containing unlawful, harmful, abusive, misleading, deceptive, or fraudulent content. All links embedded in text messages will clearly identify NexGen Digital Solutions and will not conceal or obscure our identity.

9. Intellectual Property

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof) are owned by NexGen Digital Solutions, LLC, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

“NexGen Digital Solutions” and our logo are trademarks of NexGen Digital Solutions, LLC. You may not use our trademarks without our prior written consent.

10. User Content and Submissions

Any information, feedback, or materials you submit to us through the Site or via text message are non-confidential and become the property of NexGen Digital Solutions, LLC. We may use such submissions for any purpose without compensation or acknowledgment to you.

12. E-Commerce and Online Shop

NexGen Digital Solutions may offer products for sale through our online shop. All purchases are subject to product availability and any additional terms presented at the time of purchase. Prices are subject to change without notice. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraud.

13. Disclaimer of Warranties

The Site and all content, services, and products provided through the Site are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

NexGen Digital Solutions does not warrant that the Site will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or other harmful components.

14. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall NexGen Digital Solutions, LLC, its officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to, use of, or inability to access or use the Site or services;

Any conduct or content of any third party on the Site;

Any content obtained from the Site;

Unauthorized access, use, or alteration of your transmissions or content;

Text messages that are delayed, undelivered, or misdirected due to carrier or network issues.

Our total liability for all claims arising out of or relating to these Terms or your use of the Site shall not exceed the amount you paid to us, if any, in the twelve (12) months prior to the event giving rise to the claim.

15. Indemnification

You agree to defend, indemnify, and hold harmless NexGen Digital Solutions, LLC, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site or services.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of the Site shall be resolved exclusively in the state or federal courts located in Marshall County, Indiana. You consent to the personal jurisdiction of such courts.

17. Changes to These Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If we make material changes, we will provide notice by posting the updated Terms on the Site with a revised “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.

18. Contact Information

If you have any questions about these Terms, our text messaging program, or wish to opt out of text messages, please contact us:

NexGen Digital Solutions, LLC

Website: https://nexgendigital.solutions

Contact: nexgendigital.solutions/contact

Email: info@nexgendigital.solutions

Phone: (574) 341-4444

19. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and NexGen Digital Solutions, LLC regarding your use of the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

These Terms do not supersede any written contract, service agreement, or addendum separately signed between NexGen Digital Solutions, LLC and the Client. In the event of a conflict between these Terms and a signed contract or agreement, the terms of the signed contract or agreement shall control unless that document expressly states otherwise.

Call Now — (574) 341-4444