Name: NexGen Digital Solutions
Address: Plymouth, IN, 46563, US
Telephone: (574) 341-4444

1. Introduction

NexGen Digital Solutions, LLC (“NexGen,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at https://nexgendigital.solutions (the “Site”), use our services, communicate with us, or opt in to receive text messages (SMS/MMS) from us.

Please read this Privacy Policy carefully. By accessing or using the Site, our services, or by opting in to our text messaging program, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. Information We Collect

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us, including but not limited to:

Full name
Email address
Phone number (including mobile phone number)
Mailing address / service address
Business name and title
Information submitted through contact forms, service requests, or project inquiries
Payment and billing information (processed through secure third-party payment processors)
Communications you send to us (email, text, phone, or through the Site)
Text message opt-in consent records (including timestamp, method of consent, and campaign details)

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

IP address
Browser type and version
Operating system
Referring URLs and pages visited
Date and time of visits
Click-stream data
Device type and identifiers

2.3 Cookies and Tracking Technologies

We may use cookies, web beacons, pixels (including the Facebook/Meta Pixel), and similar tracking technologies to collect information about your browsing activity. This information helps us improve the Site, analyze usage trends, and serve targeted advertising.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features of the Site.

2.4 Information Collected Through Text Messaging

When you opt in to receive text messages from NexGen Digital Solutions, we collect:

Your mobile phone number
Opt-in and opt-out timestamps and records
The method and source of your consent (e.g., web form, keyword, point-of-sale)
The specific messaging campaign(s) you consented to
Message delivery and response data
IP address used to grant consent (where applicable)

3. How We Use Your Information

We may use the information we collect for the following purposes:

To provide, maintain, and improve our services
To process and fulfill service requests, orders, and transactions
To communicate with you about your account, projects, appointments, and services
To send you text messages (SMS/MMS) that you have opted in to receive, including: appointment reminders and scheduling confirmations; service status updates and notifications; system alerts (e.g., alarm notifications, network status updates); account and billing notifications; promotional offers and marketing messages (only with your express written consent); customer service and support communications; and project updates and completion notifications
To send you email communications, newsletters, and marketing materials (with your consent)
To respond to your inquiries and provide customer support
To analyze usage trends and improve the Site and our services
To detect, prevent, and address fraud, security issues, and technical problems
To comply with legal obligations and enforce our Terms and Conditions
To administer promotions, surveys, or other Site features

4. Text Messaging Privacy (A2P / 10DLC Compliance)

4.1 Consent

We only send text messages to individuals who have provided their consent to receive them. We obtain consent in accordance with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and CTIA Messaging Principles and Best Practices.

Informational messages (e.g., appointment reminders, service alerts) require your express consent.
Promotional/marketing messages require your express written consent.

Consent is obtained per campaign and is not transferable.

4.2 No Sharing of Opt-In Data

We do not rent, sell, share, or otherwise disclose your phone number, opt-in status, or text messaging consent information to third parties for their marketing purposes. Opt-in lists are created and maintained exclusively by NexGen Digital Solutions and are never purchased, rented, or obtained from third-party sources.

4.3 Opt-Out

You may opt out of text messages at any time by replying “STOP” to any message from us, or by contacting us using the information in Section 12. We also honor opt-out requests using variations such as END, CANCEL, UNSUBSCRIBE, or QUIT, regardless of capitalization or punctuation. Upon opt-out, you will receive one (1) final confirmation message. No further messages will be sent.

4.4 Help

For assistance with our text messaging program, reply “HELP” to any message or contact us using the information in Section 12.

4.5 Data Retention for Messaging

We retain records of your text messaging consent (including timestamp, method, and campaign) for as long as you are an active participant in our messaging program and for a reasonable period thereafter to comply with legal obligations and resolve disputes. Opt-out records are maintained indefinitely to ensure we do not send you messages after you have revoked consent.

4.6 Message Data Security

We implement reasonable technical, administrative, and physical safeguards to protect the information collected through our text messaging program from unauthorized access, use, or disclosure. This includes secure storage of consent records, phone numbers, and message logs.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processors, email and SMS/MMS messaging platforms, website hosting providers, analytics providers, and customer relationship management (CRM) platforms. These providers are contractually obligated to use your information only as necessary to perform services for us and to maintain its confidentiality.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency request).

Protection of Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms and Conditions, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

We do not share your personal information with third parties for their direct marketing purposes without your explicit consent.

6. Cookies, Tracking, and Advertising

6.1 Facebook / Meta Pixel

Our Site uses the Facebook (Meta) Pixel, a tracking technology that helps us measure the effectiveness of our advertising, understand the actions people take on our Site, and deliver targeted advertisements. The Facebook Pixel may collect information such as pages viewed, actions taken (e.g., form submissions), browser and device information, and IP address.

This data is shared with Meta Platforms, Inc. and is subject to Meta’s Data Policy. You can manage your ad preferences through your Facebook account settings or by using the Digital Advertising Alliance’s opt-out tools at https://optout.aboutads.info.

6.2 Google Analytics

We may use Google Analytics or similar services to analyze Site traffic and usage. These services may collect information sent by your browser, including your IP address and pages visited. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

6.3 Do Not Track

Some browsers offer a “Do Not Track” (DNT) feature. At this time, we do not respond to DNT signals. However, you can manage your privacy preferences through browser settings and the opt-out tools described above.

7. Data Security

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), secure storage of personal information and consent records, access controls limiting who can view or process personal data, and regular review and assessment of our security practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

For text messaging, we retain opt-in records for the duration of your participation in our messaging program plus a reasonable period for compliance purposes. Opt-out records are retained indefinitely to prevent future unwanted messages.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

Access

You may request a copy of the personal information we hold about you.

Correction

You may request that we correct any inaccurate or incomplete personal information.

Deletion

You may request that we delete your personal information, subject to certain legal exceptions.

Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time by replying "STOP" to any text message, clicking the "unsubscribe" link in any marketing email, or contacting us directly using the information in Section 12.

Data Portability

Where applicable, you may request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us using the information in Section 12.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will post the updated Privacy Policy on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of the Site or services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, our data practices, our text messaging program, or wish to exercise your privacy rights, please contact us:

NexGen Digital Solutions, LLC

Website: https://nexgendigital.solutions

Contact: nexgendigital.solutions/contact

Email: info@nexgendigital.solutions

Phone: (574) 341-4444

13. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us using the information in Section 12.

14. Indiana Residents

If you are an Indiana resident, you may have rights under the Indiana Consumer Data Protection Act (ICDPA), including the right to access, correct, delete, and obtain a copy of your personal data, as well as the right to opt out of the processing of personal data for targeted advertising or the sale of personal data. To exercise your rights, contact us using the information in Section 12.