VoIP Phone Systems for Northern Indiana Businesses
Replace your landline phone system with a modern VoIP platform — auto-attendant, call routing, mobile apps, and 40–60% lower monthly costs. Certified 3CX and Yeastar installers.
Stop Paying Landline Rates for 1990s Phone Technology
Traditional landline PBX systems are expensive to maintain, limited in features, and require an on-site technician for every change. VoIP phone systems deliver better call quality, far more features, and significantly lower monthly costs — typically 40–60% less than comparable landline service.
NexGen is a certified installer for 3CX and Yeastar — two of the most reliable business VoIP platforms available. We handle the full project: system design, hardware procurement, installation, configuration (auto-attendant, ring groups, call routing, voicemail), and ongoing support as your business grows.
Because we also manage your network infrastructure, we can guarantee that your VoIP system has properly configured Quality of Service (QoS) — so your phone calls always sound clear, even on a busy network.
What Your Business Gets with VoIP
Auto-Attendant
Professional multi-level auto-attendant — 'Press 1 for Sales, Press 2 for Service' — without paying for a live receptionist. Customize greetings for business hours, after-hours, and holidays.
Mobile App
Your business phone number rings on your employees' personal smartphones. Make and receive calls, check voicemail, and transfer calls from anywhere — the caller sees your business number, not a cell phone.
Call Recording
Record inbound, outbound, or all calls automatically. Recordings are stored locally or in cloud storage and searchable by date, extension, or caller number. Essential for compliance and training.
Voicemail to Email
Voicemail messages are transcribed and emailed as audio attachments. Listen to messages from anywhere without calling into a voicemail box. Never miss an important message.
Ring Groups & Queues
Route calls to a group of extensions — all ring simultaneously, round-robin, or in priority order. Formal call queues with hold music and estimated wait times for higher-volume businesses.
Call Analytics
Detailed reports on call volume by extension, time of day, and ring group. Identify peak hours, track missed calls, and monitor hold times for better staffing decisions.
VoIP Phone System FAQ
VoIP (Voice over Internet Protocol) routes phone calls over your internet connection instead of traditional copper phone lines. VoIP systems offer auto-attendant, call routing, voicemail-to-email, mobile apps (your business number on your cell phone), call recording, and detailed call analytics — all at a significantly lower monthly cost than traditional landline systems.
We are certified installers for 3CX and Yeastar VoIP platforms — both available as cloud-hosted or on-premise installations. 3CX is a software-based system that runs on Windows Server or Linux. Yeastar offers hardware-based PBX appliances that work well for businesses that prefer on-site control. We recommend the right platform based on your call volume, number of users, and IT infrastructure.
A cloud-hosted 3CX system for 10 users typically runs $150–$300/month including the hosted platform and SIP trunk (phone service). An on-premise installation (hardware + setup + 1-year support) typically runs $2,000–$6,000 for 10–25 users, then $50–$150/month for SIP trunk service. Most businesses save 40–60% versus traditional landline systems.
If your phones are SIP-compatible IP phones (Yealink, Poly, Cisco), they can typically be reprogrammed to work with a new system. Analog handsets require an ATA (analog telephone adapter) converter. We'll inventory your existing hardware during the free consultation and tell you what can be reused.
Yes. Both 3CX and Yeastar include mobile apps for iOS and Android. Employees can receive and make calls from their business phone number on their personal cell phones — callers see the business number, not a personal cell. This is especially useful for remote workers, field technicians, and after-hours emergency contact.
We configure failover routing so incoming calls automatically forward to designated cell phones or an answering service if the internet or power goes out. Cloud-hosted systems have no single point of failure at your location — calls continue to ring to mobile apps even if your office is offline.
Cut Your Phone Bill in Half
Free VoIP assessment for Northern Indiana businesses. We'll compare your current phone costs to a modern VoIP system — no obligation.