Frequently Asked Questions

NexGen Digital Solutions is located at 10820 Nutmeg Meadows Drive, Plymouth, Indiana 46563. We primarily serve a 50–100 mile radius around Plymouth and Wakarusa, covering Marshall, Elkhart, St. Joseph, Kosciusko, Fulton, Starke, and LaPorte counties.

We serve communities throughout Northern Indiana including Plymouth, Wakarusa, Elkhart, Goshen, South Bend, Mishawaka, Warsaw, Nappanee, Bremen, Granger, Bourbon, Culver, Knox, Rochester, LaPorte, Middlebury, and Walkerton. Contact us if your city isn't listed — we may still be able to help.

Yes. NexGen Digital Solutions is a locally owned and operated company based in Plymouth, Indiana. We are not a franchise or a branch of a national chain. Our team lives and works in Northern Indiana.

Yes. We offer free, no-obligation on-site consultations for all of our services. We'll walk your property, assess your needs, and provide a detailed written proposal before any work is discussed.

Our office is open Monday through Friday, 8:00 AM to 5:00 PM. Saturday appointments are available. Emergency support for managed IT clients is available 24/7. Call (574) 341-4444 for urgent after-hours issues.

A residential system with 4–8 cameras typically runs $1,200–$3,500 installed. Commercial systems with 8–32 cameras generally range from $3,500 to $15,000+, depending on camera count, complexity, and cable runs. We provide detailed written proposals before any work begins.

We primarily install Uniview (UNV) and UniFi Protect cameras. For specialty or high-security applications, we also work with Hanwha and Axis. All systems are ONVIF-compatible for maximum long-term flexibility. Camera selection depends on your budget, resolution requirements, and environment.

Storage duration depends on cameras, resolution, and NVR capacity. A typical 4K 16-camera system with 16TB storage holds approximately 30 days of continuous footage. We size every system to your specific retention requirements.

Yes. All systems include remote viewing via mobile app (iOS and Android). You can view live and recorded footage from anywhere with internet access, receive motion alerts, and download clips.

We install a locally-controlled, open-source smart home platform that integrates 3,000+ devices, runs without internet dependency, requires no monthly subscription, and keeps your data private. No cloud lock-in, no recurring software fees — just reliable automation that you own.

Yes. We automate both existing and new construction homes using smart switches, sensors, and wireless devices that minimize invasive rewiring. New construction allows for more integrated pre-wiring options.

Projects range from $500–$1,500 for a single-room smart lighting setup to $10,000–$30,000+ for a full whole-home automation system covering lighting, climate, shades, audio, locks, and security integration.

Our managed IT plans include 24/7 network monitoring, patch management, endpoint security, cloud backup, Microsoft 365 management, and unlimited help desk support — all for a flat monthly fee per user.

Most small businesses pay $75–$125 per user per month for full managed services. The exact cost depends on your environment, number of endpoints, and services required. Contact us for a custom quote.

Critical issues (server down, security incident): under 1 hour. High-priority issues: 4 hours. Normal requests: next business day. Emergency on-site response is available for Plymouth, Wakarusa, and surrounding areas.

Yes. We are certified installers for 3CX and Yeastar VoIP systems, offering cloud-hosted and on-premise options with auto-attendant, call routing, mobile apps, and significant cost savings over traditional landlines.

We provide detailed written proposals for every project before work begins. Project-based services (camera installations, smart home, cabling) are priced per job. Managed IT services are priced per-seat on a flat monthly basis. We never charge surprise fees.

For managed IT services, we typically ask for a 12-month initial agreement to allow time to properly stabilize your environment. After the initial period, you can continue month-to-month. Project-based services require no ongoing commitment.

Most residential systems (4–16 cameras) are completed in a single day. Larger commercial systems may take 2–4 days depending on scope. We'll provide a timeline in your proposal.